QQuarterhand

Privacy

Plain English, no fine-print games. This explains what we collect, why, where it lives, and how to get it back or delete it. Our full lawyer-reviewed policy lands before launch.

Who we are

Quarterhand is operated by [Legal entity] Pty Ltd (ABN 00 000 000 000), Melbourne, Australia. Questions about this policy or your data go to privacy@quarterhand.com.au.

What we collect

  • Your account details — name, email, mobile, practice name and ABN.
  • The documents and records you (or your clients) forward or upload — receipts, invoices, bank data and the like. These can contain your clients’ personal information, including TFNs.
  • The data we extract from those documents, and the workpapers we draft from it.
  • Basic usage and diagnostic data needed to run and secure the service.

Why we collect it

Only to provide Quarterhand to your practice — reading documents, coding line items, chasing what’s missing, drafting workpapers, watching deadlines and pay runs, and managing your account. We don’t use it for any unrelated purpose.

Where it lives, and how it’s protected

In Australia (Sydney), encrypted in transit and at rest. TFNs are auto-detected and redacted before storage. Access is role-based and least-privilege, with a full audit trail. See our security page for detail.

We don’t sell it, and we don’t train on it

We never sell, rent or trade your data or your clients’ data. We never train AI models on your clients’ documents. We share data only with the sub-processors needed to run the service (hosting, email and SMS delivery), under confidentiality. And we only work with practices — we will never market to your clients.

How long we keep it

We keep your data for as long as you have an account, plus any period the law requires us to. After you close your account — or on request — we delete or de-identify what remains within [retention period, e.g. 30 days].

Your data is yours

You can access, correct, or delete your data at any time — email privacy@quarterhand.com.au and we’ll action it. You can export every document, extraction and workpaper in standard formats, free, including on the way out. If you’re not satisfied with how we’ve handled a privacy concern, you can escalate to the Office of the Australian Information Commissioner (OAIC).